January 9th, 2009
Hi Richard,
Yes, the order arrived promptly and the new led bulbs work great. I did look for a section on your site to write a small review about them.
Although they are quite pricey compared to standard GU10s, I’m glad I went with this model.
I used them to replace 4 x 50w bulbs and there was a very slight drop in light level (as expected), but I prefer the colour temperature as do others in the house.
The lack of any warmup time and the flicker of a normal energy bulb (not good for migraine suffers) is also a welcome bonus.
They were slightly longer than the original GU10s, but only 5 - 10mm, so nothing that caused fitting issues.
Thanks for the email, I look forward to buying from your store again.
Regards
David Lane
Posted in Zenigata LED | 5 Comments »
January 9th, 2009
It’s fair to say that until recently I was firmly in the “LED’s are OK under certain circumstances” brigade - not really enough light, colour temperatures often wrong and narrow beam angles producing strange patterns on the floor so when I was speaking to one of our suppliers just before Xmas and he mentioned a new Sharp chip offering extremely good perofmance, wide beam angles and small size I decided to take a chance and buy a few hundred.
Good call I say. When they arrived we plugged them into downlighters in a small studio we have and just couldn’t believe how well they performed - finally something we could honestly say could replace a 50w halogen!
Since then weve had quite a few customers calling and saying - yes but are they really that good? The best form of defence in sometime attack so we have invited them to come and take a look. So far we have a100% success rate - everybody who has seem then has purchased - I extend the same invite to anybody who is interested - come and have a look if you don’t believe us.
Posted in led lighting | 3 Comments »
January 9th, 2009
OK so now the wise men of Europe have decided to make it mandatory to show lumens output on the box. This has got to be a good thing - hasn’t it?
Well not entirely - you could properly argue that wattage is a pretty hopeless way of measuring light output as it a measure of power consumption, but rightly or wrongly people have got used to it and broadly feel comfortable with it. Lumens , however are a measure of light output BUT a lumen is a measure of the total light output of a light source rather than an accurate indicator of the amount of useful light produced. The amount of light landing in an area is measured in LUX - so when designers specify the amount of light they require it’s always in LUX.
Take a standard lightbulb - it might generate 800 lumens, then look at an LED which produces 200 lumens - which is brightest? Well it’s not as obvious as you might think as the 800 lumens might well be radiating through 360 degrees (so lighting the ceiling!) whilst the 200 lumens might be directional with a 45 degree beam. So if we divide the lumen output of the standard lamp by 8 (thats 360 degree divided by 45) then the comparable Lumen figure is 100! So you see bigger is not always better.
On our website at www.yourwelcome.co.uk we’ve now moved away from using Lumens as a performance guide and have developed a new high tech and reliable system of assessing performance. What we do is plug in some LED lamps next to the equivalent halogens and have a good look at them! This time proven procedure soon shows up whether the light colour is similar, the beam angles are OK and the levels of brightness comparable.
Posted in led lighting | No Comments »
January 9th, 2009
Here’s how I view customer service - treat people as you expect to be treated yourself. Occasionally this means pulling your finger out and working round a system to make sure the customer gets help as after all they don’t have to spend their money with us, BUT I’m afraid we’re human and just occasionally we get customers who start in an aggressive manner, are rude and then get surprised if we’re not as helpful as we could be. Personally I’d prefer to spend time helping those with a pleasant manner than the rude ones!
I’ve got to be honest though, most customers are extremely pleasant and if we make a mistake and just admit it with an apology, they are quite understanding as long we sort it out that is!
So here we are - if you have a problem and want to complain - please do as we do want to hear about it and solve it, but don’t start swearing as we’ll put the phone down on you and frankly you deserve it!
There - I’ve said it.
Posted in Customer Service | No Comments »