About Us

We have been established since 1987 and  during that time have been involved in the design and development of a number of TeNS pain control devices. We had our own R&D facility and manufacturing site, both of which were sold a few years ago to allow us to focus on building a customer focused internet trading business.

We buy direct so that you can save up to 66% compared to high street prices and have goods delivered direct to your door anywhere in the UK. Our constant monitoring of competitor prices ensures that our prices always stay low.

Our Mission

To establish Yourwelcome.co.uk as one of the UK's leading online retailers by
* Keeping our prices low through constant  monitoring of competitor pricing and promotions.
* Setting the highest  standards in customer service and responding to enquiries in an efficient manner.
* Offering customers a viable alternative  to high street giants such as B&Q and Focus Do-it-All.
 

Delivery Charges

All prices on our website are exclusive of delivery charges, unless specified  otherwise.

Delivery prices quoted are for UK mainland delivery only, we do  ship products outside of the UK - the rates are detailed on the checkout pages.

Written  Confirmations

After your order has been placed an email will be sent to you including all information you are likely to require.

Cancelling Orders

Orders can be cancelled by emailing gill@yourwelcome.co.uk stating the order reference. Credit / Debit cards will be refunded within 5 working  days.

Privacy  Policy

Any information that we will collect about you, will be used only in normal  order completion and account processing activities and will be used only in  accordance with the Data Protection Act 1998. We will never pass your details on  to another party without your permission.

Contact Us

All enquiries should be made via email in the first instance, we are committed to responding to all email enquiries within 24 hours.
 

YourWelcome
Moat Farm,
Case Lane,
Hatton,
CV35 7JD,

 

Returns  Policy

If you are not satisfied with any purchase from Yourwelcome.co.uk, you may return any products back to us within 7 working days of receipt providing that the product is in a resell able condition, this means that the product is not damaged, opened / unsealed, has  not been used in any way and that the product is complete with the original  packing. These Terms and Conditions do not affect your statutory rights as a  customer

Press information

Read the latest press release here