Delivery does not include unpacking, positioning, erecting or start-up of the goods. Estimated delivery times cannot be guaranteed.
Please check the goods for damage & sign the delivery note accordingly, once goods have been moved from the delivery address damage claims cannot be considered. Damage claims cannot be made for damaged goods on delivery where the delivery notes do not indicate damage. "Not checked" or "unopened" signatures are not acceptable.
In the event of damage a copy of the delivery note signed by the recipient and confirmed by letter to us within 5 days is required for a claim to be considered.
All packing materials and the item must be kept for our insurers to examine
If you are not satisfied with any purchase from Yourwelcome.co.uk, you may return any products back to us within 14 working days of receipt providing that the product is in a resell able condition, this means that the product not damaged, and the product has not been used other than to check its function, and that the product is complete with the original packing. These Terms and Conditions do not affect your statutory rights as a customer.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
In the event that any goods supplied are faulty on delivery or become faulty within 14days , they will be replaced free of charge or your money refunded in full (at your discretion).
Refunds for unwanted goods will be made if you notify us by email or in writing of your intent to return within 7 days of receipt of the goods. It is your responsibility to return the goods safely to us - if we do not safely receive goods or you cannot prove dispatch (ask for a certificate of posting - it's free from the post office) then we cannot refund on item. You must pay the return cost unless the items are faulty when we will pay. We comply with the requirements of Distance Selling Regulations 2000. You are entitled to cancel your order up to 7 days after the date of placing the order but should you choose to do so then it is your responsability to return the goods to us.
If you wish to return unwanted goods for refund or exchange, they must be returned in the original packaging, unmarked and undamaged. It is YOUR responsibility to pack to items securely.
All prices on our website are exclusive of delivery charges, unless specified otherwise.
After your order has been placed an email will be sent to you including all information you are likely to require.
Orders can be cancelled by emailing firstname.lastname@example.org stating the order reference. Credit / Debit cards will be refunded within 5 working days.