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Making A Purchase Schools, Hospital and other public bodies may place orders by simply faxing a signed purchase order to us on 01926 485156.
Problems - if we make a mistake then we will pay for the return of items, if however the mistake is yours then we will exchange or refund however the items must be returned at your cost.
Breakages- breakages must be reported to us within 3 days of receipt and will be replaced at our cost. |
Delivery We will always endeavour to ship by your chosen method, however there may be times when this is not possible and so we reserve the right to substitue a similar alternative. We will normally despatch your order within 24 hours of receipt. Most goods are sent by Royal Mail so you should allow a few days for the goods to reach you.
If your item is not in stock, we will backorder for you. You will always have the option to cancel the order if you would rather not wait. Your contract with us is for us to despatch items - it is your responsibility to provide a correct and accurate delivery address.
We cannot be held liable for non delivery when details are not correct or goods cannot be accepted. |
| Delivery Schedule We always send an email to the email address you submitted to inform you when your order has been dispatched If goods cannot be dispatched within a reasonable time we will email you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction and offering you the opportunity to cancel or part-ship your order.If you have received an email informing you of the despatch of goods you can be certain they are in transit. If you do not receive your goods within ten working days you should contact us. Unfortunately we cannot start tracking parcels until this time has elapsed. Over 40% of lost or missing parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check first.In the event of problems with any product purchased from us, please get in touch quoting your order number. We will act to ensure that manufacturer guarantees are honoured. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. Any Card numbers given to us over the telephone are shredded immediately after use. No credit card numbers are retained on any of our systems. |
| Guarantee Please remember that where quoted, life ratings for lightbulbs are indicative - THEY ARE NOT A GUARANTEE. In the event of any problems our liability will be restricted to the purchase price paid for goods. We accept no liability for consequential damage howsoever caused. |
| Privacy Policy YourWelcome do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
Returns Policy In the event that any goods supplied are faulty , they will be replaced free of charge or your money refunded in full (at your descretion). Refunds for unwanted goods will be made if you notify us by email or in writing of your intent to return within 14 days of receipt of the goods. It is YOUR responsibility to return the goods safely to us at YOUR cost. We comply with the requirements of Distance Selling Regulations 2000. You are entitled to cancel your order up to 14 days after the date of placing the order.
If you wish to return unwanted goods for refund or exchange, they must be returned in the original packaging, unmarked and undamaged. It is YOUR responsibility to pack to items securely and YOU must pay for the return costs. In the case of Healthcare products, full refunds will only be given for unopened products as there are hygiene issues. Products included in this category include any stimulation products such as TeNS machines and electrodes and any anti snoring products.
Delivery does not include unpacking, positioning, erecting or start-up of the goods. Estimated delivery times cannot be guaranteed. Please check the goods for damage & sign the delivery note accordingly, once goods have been moved from the delivery address damage claims cannot be considered. Damage claims cannot be made for damaged goods on delivery where the delivery notes do not indicate damage. "Not checked" or "unopened" signatures are not acceptable. In the event of damage a copy of the delivery note signed by the recipient and confirmed by letter to us within 5 days is required for a claim to be considered. All packing materials and the item must be kept for our insurers to examine |
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