We have been established since 1987 and during that time have been involved in the design and development of a number of TeNS pain control devices. We had our own R&D facility and manufacturing site, both of which were sold a few years ago to allow us to focus on building a customer focused internet trading business.

Our Mission

To establish Yourwelcome.co.uk as one of the UK's leading online retailers by * Keeping our prices low through constant monitoring of competitor pricing and promotions. * Setting the highest standards in customer service and responding to enquiries in an efficient manner. * Offering customers a viable alternative to high street giants such as B&Q and Focus Do-it-All.

Returns Policy

If you are not satisfied with any purchase from Yourwelcome.co.uk, you may return any products back to us within 7 working days of receipt providing that the product is in a resell able condition, this means that the product not damaged, and the product has not been used in any way and that the product is complete with the original packing. These Terms and Conditions do not affect your statutory rights as a customer

Delivery Charges

All prices on our website are exclusive of delivery charges, unless specified otherwise. Delivery prices quoted are for UK mainland delivery only, we do ship products outside of the UK - the rates are detailed on the checkout pages.

Written Confirmations

After your order has been placed an email will be sent to you including all information you are likely to require.

Cancelling Orders

Orders can be cancelled by emailing gill@yourwelcome.co.uk stating the order reference. Credit / Debit cards will be refunded within 5 working days.

Privacy Policy

Any information that we will collect about you, will be used only in normal order completion and account processing activities and will be used only in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission. Any credit card numbers given are immediately shredded after use and numbers are not retained electronically.